Comfort and Safety

Rec Room provides a powerful new medium for sharing experiences and connecting with other people. We see a lot of friendships flourish inside Rec Room, supportive communities, existing friends and family maintain relationships across great distances, and incredible creativity. However the same characteristics that make Rec Room such a great way to connect and create with other people can also be misused by bad actors. 

Given this challenge, we are committed to ensuring that Rec Room is a fun and welcoming place for people from all walks of life. We are always investing in systems that foster a positive community and minimize trolling and harassment, like voice moderation. With your help, we are improving systems that let players manage specific situations based on personal preferences, and that help us understand community trends to minimize bad interactions. Whether you play on VR, console, or mobile devices, we’re committed to getting it right.

We'll cover our progress to date on player comfort and safety features on the rest of this page. If you'd like to report an incident or leave us feedback on these features, please get in touch!

  • If you’d like to leave us feedback, visit our support center and submit an incident report using the 'SUBMIT A REQUEST' button in the upper right corner of the page: https://recroom.zendesk.com/

  • If you want to report another user, submit a ticket with us using the instructions linked here. We review every ticket submitted!

Code of Conduct

The Rec Room Code of Conduct (CoC) defines our community standards. It is shown to every player during account creation along with a bit of time to read it over. The player must hold their hand down on a confirmation button to digitally sign that they have read and agree to the CoC. We show summarized versions of the CoC around the player's dorm room and multiple other Rec Room locations so that the community is reminded of these standards each time they log in. We also remind players of the CoC each time they issue a report against another player, and we show it to players who have been banned due to CoC violations. 

General:

  • Rule #1: Be excellent to each other!

  • Sexist, racist, discriminatory or harassing language, behavior, or content is not welcome

  • Do not promote, encourage or participate in illegal behavior

  • Players 12 or younger must use a Junior Account

  • One player per account. The player must match the birth date on the account. 

  • No disruptive trolling or inflammatory stuff in public rooms

    1. E.g., sexually explicit material, controversial topics

    2. This rule does not apply to private/unlisted rooms. But whatever you choose to do in a private or unlisted room, be sure that everyone present is cool with it.

    3. Potentially inflammatory rooms should clearly communicate their purpose to other users before they enter the room.

  • Do not impersonate devs, moderators, or other authority figures

  • Don’t mess with other people’s games! We don’t want to implement a million rules to control your behavior in every game. Don’t make us. This includes:

    1. Cheating

    2. Abusing the moderation tools

    3. Trolling and not being a good sport.

  • Please use the in-game reporting tools to report Code of Conduct violations

    • Players you report will be automatically muted and blocked. Blocked players appear faded out to you and are prevented from joining your custom rooms. Our matchmaking systems will also take the block into account and attempt to never again place you in a room where you might run into the blocked player. 

Player created rooms:

  • Rooms are behavior - Rooms are treated as an extension of the player(s) who create and own them. Making a public room full of Code of Conduct violations will be moderated as if all owners of that room had created those violations or engaged in that behavior in a populated public space.

  • Room ownership is an active responsibility - If you create a room, you are responsible for making sure it doesn’t devolve into a toxic mess. If you can’t devote some energy into proactively checking on your room (e.g., maybe you’re going on vacation) we may implement warnings or other restrictions towards your room. Please ensure you have devoted co-owners or room moderators active in the room.

  • If you have save privileges, you are responsible - This means that all co-owners are responsible. If you’re going on vacation, or have lost interest in a room, consider marking the room private if you don’t have any co-owners to help upkeep the room in your absence.

  • There are many more restrictions and rules you should know about regarding room creation. We urge you to check out the Creator Code of Conduct for more information.

Clubs:

  • Club ownership is an active responsibility - you and your co-owners are responsible for ensuring your club has enough moderators and maintains a good reputation. If you or your co-owners wont have time to properly moderate your club for a period of time, consider making it private or bringing on more co-owners or moderators to help support your community.

  • Clubs may not promote illegal behavior

  • Clubs associated with continuing moderation incidents may be forced private or shut down. This can also lead to moderation consequences for the club creator and co-owners, up to a permanent ban.

Behavior outside of Rec Room:

  • If you are being harassed or are receiving direct communications from other players outside of an officially supported Rec Room service or public forum, please take action using that platform's moderation tools or report procedures. This includes direct messages on Discord, Reddit, Steam, and other platforms. As well as emails, phone calls, other messaging services, or real world interactions.

    You can check out our full list of resources, as well on how to report another user directly to us, on the page below:

These rules are neither final nor exhaustive - we reserve the right to suspend disruptive players even if their behavior doesn’t fall under any of the above rules directly. We may continue to change these rules based on game updates.

Comfort and Safety Features

[Junior accounts] - These accounts are for players under 13 years of age and come with a number of safety features that prevent them from sharing personally identifiable information with other players. All junior accounts are linked to and managed by an account owned by the parent or guardian. Rec Room junior accounts are COPPA compliant and kidSAFE certified.

Please note that Junior Accounts are not supported on Meta devices. More information here.

[Personal space bubble] (VR ONLY) - Every player has their own personal space bubble they can configure. By default this bubble is set to medium but it also has larger and smaller settings. As players enter your personal space bubble they become fully invisible. The other player also sees their hands and body becoming invisible, giving them feedback on your personal space. 

[Stop gesture] (VR ONLY) - A quick 'talk to the hand' gesture you can perform on another player that will pull up your comfort and moderation menu. From this menu you can mute, block, vote kick, and report the player. After performing the gesture the comfort and moderation menu will automatically appear in front of you with the targeted player already muted and blocked. Your personal space bubble is expanded to large automatically after using this gesture and your global audio is quieted so that you can focus on adjusting your comfort settings or issuing a report. 

[Pointing gesture] (VR ONLY) - A gesture that allows you to change your hand into a pointing finger that can then select other players using a laser pointer. Once selected this will then bring up the players profile page where you can friend, message, cheer, mute, block, report, and other options. This gesture is useful if you are trying to select another player who is moving quickly or hiding behind other players or terrain. 

[Recent players] - A list of players found in the People section of your watch. This will show a list of players that you have encountered while being logged in this session. If you choose to leave a room, or another player leaves a room, but you would still like to report them for a Code of Conduct violation, this menu will be the fastest way to find them. 

[Mute] - You may mute individual players either by using the stop gesture in VR, or in all platforms by navigating to the player's profile via the people menu. 

[Mute all voice audio] - You may mute all player voice audio by navigating to settings and setting voice audio to none. You can also only turn on voice audio for favorite friends, friends, or people in your party.

[Block] - You may block individual players either by using the stop gesture in VR, or on all platforms by navigating to the player's profile via the people menu. Blocked players are automatically muted and are faded out. Our matchmaking system are instructed to try and not match you with this player again. It is still possible to join a public room with a blocked player in it if you override matchmaking by going to a friend who is in that room or accepting a friend's invite.

[Vote kick] - You may issue a vote kick against another player by using the stop gesture or by navigating to the player's profile via the people menu. All other players in the room will be alerted to the vote kick initiation and asked to vote yes or no. If a majority of players vote yes, the player will be removed to their dorm room and unable to rejoin your room for that session. Votes to kick do not require a Code of Conduct violation like reports do. 

[Reporting] - If you see a player breaking the Rec Room Code of Conduct, please report them. You can initiate an in game report by either using the stop gesture or by navigating to the player's profile via the people menu. You will be asked to select the section of the CoC they violated and provide a brief text description of the violation. These reports can be issued even if you are no longer in the same room with the offending player. Simply navigate to the people section of you watch and then the 'recent' tab. This will list all of the players you have been in a room with recently. 

If you would like to follow up with us on your report outside of Rec Room please contact us! 

[Dorm room] - Every time a player logs into Rec Room they start in their dorm room. The dorm room is a private space. You may choose to invite up to 3 other users to it, but otherwise people can not freely join you without first requesting an invite.

Because the Dorm Room is a private space by default, it gives you time to plan out your Rec Room visit and get accustomed to the controls and safety features.

[Public and Private Rooms] - You can create a private instance of any Rec Room activity or user created room. Simply navigate to the room in question and select “Private Instance”. In a private room only those players you invite can enter. Otherwise, joining a room in a public space will matchmake you to an instance of the room with other players in it.

[Room reporting] - If you find a room that you believe is in violation of the Rec Room Code of Conduct, please let us know by reporting it. You can find the report button by clicking the 'This Room' button in your watch or the room info button in the room browser. You will be asked to leave a short text note describing the violation.

For priority reports or if you want to ensure action is taken against a room, you can also submit a ticket with us here: Reporting Inappropriate Content

[Microphone settings] - The 'my voice pitch' and 'my microphone' options in the audio settings allow players to alter the pitch of their voice, or to switch their microphone to push to talk or off entirely if they wish. This gives players a wider variety of ways to interact with the community. 

[Expresso menu] (VR ONLY) - The expresso menu gives players fast access to their settings, a collection of animated emotes, and a wide selection of chat messages that everyone in your room will receive. We've developed these features so that even players that are unable or unwilling to communicate via voice still have a way to communicate in Rec Room when in VR play. Emotes allow you to express happiness, anger, sadness, confusion, and other emotions, and the chat bubbles and room-wide notifications allow you to more easily participate in social situations or coordinate with other players during games.

[Room Chat] - Players on regular accounts are able to use the room chat feature on all platforms to send messages via text that will appear over a user’s head. This feature works on all platforms. Please see the on-screen HUD for how to start writing a message. For VR users, you can find the room chat by looking at your watch hand. The room chat feature will appear when the watch is facing away from you while you’re looking at your hand with the watch.

[Name filtering] - Rec Room uses advanced name filtering software to attempt to prohibit and remove any offensive or vulgar phrases from player-submitted text, including but not limited to player names and private room names. If you see an offensive player name, room name, or other text in Rec Room, please report it via the proper in-game avenue or contact us using one of the methods mentioned under the reporting feature.

[Locomotion options] (VR ONLY) - Rec Room offers a wide variety of locomotion options, from teleporting to walking to flying. Players can tweak these settings along with a number of comfort settings via the in-game settings menu.

[Continuous Updates] - Rec Room updates with new content constantly. You can view new updates via our ship notes page. We are very interested in your continued feedback and support. Below we have outlined some of our forums where you can interact with other Rec Room players and provide feedback to us, or review our support documentation.

Other things to Know

  • Rec Room is an active game when in VR play. Please use common sense and caution while playing!

  • Rec Room is cross platform so you can play with your friends using any compatible device! It doesn’t matter if you have a mix of VR, screen, and mobile players, you can all play together in the same room.

  • Children between 13 - 18 must consult with a parent or guardian before playing.

  • In Rec Room you may interact and voice chat with other people in real time. Rec Room offers mute, block, reporting, and many other comfort features which we encourage you to learn and use. But even if you use these features, you still may be exposed to speech or behavior you find inappropriate.

  • By playing Rec Room, you agree to our Code of Conduct!